How to outsource your funeral calls: a step-by-step guide. Part four
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Story of a Funeral business and Frontline - Part four
“Testing a product is a learning process”
Stage four - Build and test
This is the most time-consuming of all the processes. The Frontline technical and operational team is well versed in managing this stage of the process, but it is something that needs care and attention to ensure it is done right. From the client’s perspective, there is little to do other than to clarify any points. Once we have all the information and an agreed process diagram then things are down to the Frontline team to move things forward.
The project is managed by the account manager. Once the system was built, we commenced internal testing and training.
The final stage is to allow the customer to test the service, and this is something that our customer did over a 3-week process. With each test call we reviewed and tweaked the process/training to ensure that every decision, every response supports the customer’s requirement.
We also sent example reports and SMS messages to ensure that all the data was being transmitted and received.
Next… GO LIVE!
